• How To Repair a USB Flash Drive

    by Jun 10, 2018

    How do we repair USB flash drives? The real question should be how do we recover data from a broken, damaged, or flash media that has just stopped working? In some cases the metal USB connector might come loose, or break off. Assuming no pads are torn, this could be an easy case for a […]

  • Toshiba DT01ACA100 Desktop Hard Drive

    by May 26, 2018

    This week I was reminded how nice it is to work with the Toshiba DT01ACA100 1TB Desktop SATA hard drives. Most data recovery pros hold Toshiba drives in high regard for reliability, but we do get quite a few desktop models in that 1 of the heads has failed. The simple, consistent, design makes working […]

  • Rosewood ST1000LM035 3 Heads

    by May 13, 2018

    This week we had a Seagate ST1000LM035 with numerous media defects. We suspected that the HDD had been dropped like many Seagate mobile drives from this family. We opened the device in one of our clean bench workstations and immediately noticed something different, three heads! These 1TB drives are typically a single platter device with […]

  • DIY Failure and Proper Disk Drive Packing

    by Mar 28, 2018

    This week I would like to talk about proper handling and shipping for hard drives. The unknown often works against people because they really need/want their data recovered but they compound the problem because they just don’t understand how delicate a hard disk drive is. Once you realize the close tolerance the device works at […]

  • Week 2018-0304 in the Lab

    by Mar 18, 2018

    This week we had a common case that is a result of a DIY recovery. This case was a Seagate 1TB external hard drive that stopped working. When the media starts deteriorating bad sectors start accumulating. Sometimes the drive design can’t manage the failure rate and the customer loses access to the data. In the […]

  • Week 2018-0218 in the Lab

    by Feb 25, 2018

    This week we had a non-typical 128GB USB flash drive. At first glance the case looks like a standard broken connector repair. Typically you remove the bent or broken connector and replace it with a new USB 3.0 connector. WAIT! Not so fast. Look closer, this Phison based 128GB USB device has a non-standard pinout […]

  • Week 2018-0204 in the Lab

    by Feb 18, 2018

    This week we had two cases that could have ended in no recovery but the customers were lucky. If you ship a flash drive it is very important that you do not send it in a regular envelope. A box is preferred but at least use a padded envelope and always use a service that […]

  • Week 2018-0128 in the Lab

    by Feb 11, 2018

    This week’s special cases were very close to the customer not getting any data. Data recovery should not be your backup plan! Case #1 Western Digital WD10JMVW 1TB laptop hard drive that had already been to another data recovery lab. The diagnoses was “too much media damage”. While there was considerable media damage as if […]

  • Week 2018-0114 in the Lab

    by Jan 30, 2018

    This week we had a 250GB Western Digital model WD2500AAKX that was dropped. As you can see in the photo the heads were mangled and still on the platter. What you can’t see is that it fell so hard the orange head ramp is actually broken and that’s why the heads could not return to […]