WD Shingled Magnetic Recording – New Road Blocks For Data Recovery Pros

by Dec 28, 2018

Spyglass WD40NPZZ 4TBAs hard drive manufacturers look for new ways to cram more data in less space, we see innovations, but we also see new problems for data recovery. Some of the recent hard drive offerings from Western Digital have incorporated new methods of translation to handle shingled magnetic recording (SMR). For an introduction, you can read this excellent whitepaper on SMR and Helioseal technolgy by WD/HGST. While this is good news for increasing storage capacity while maintaining low prices, it might be bad news for the data recovery industry.

Currently, there isn’t a lot of information circulating about the new translation table design for Western Digital external drives that feature SMR, but we are finding out that the translation is similar to solid state drive (SSD) technology. We can also find some limited data about external hard drives supporting TRIM. If you aren’t familiar with the TRIM command, this is a good time to start understanding what it is and what it can do (Wiki TRIM). TRIM is supported by some SMR based WD hard drives, as you can see in this knowledge base post by WD. That’s right, some mechanical disk drives support TRIM. This means deleting files on some spinning disks could mean the data is unrecoverable. From that post: “WD external HDD drives that have SMR (Shingled Magnetic Recording) drive inside, offer TRIM command support which is enabled by default in Windows 7 and above, designed to maintain the performance of SSD or HDD at an optimal level over the lifetime of the drive.

If you don’t actually want the files gone for good, deleting files is considered user error, but there is also the potential for total loss of data from failure that is not related to user error or at least partially removed from their control. As these HDDs become more widely used, we are starting to see some failures in SMR based WD drives where all data is lost in a heartbeat. In the past, when the translator was damaged – which can be a result of media failure for numerous reasons – data recovery engineers could often rebuild the translator and recover the data. With the introduction of this new translator design, which we will refer to as a multi-layer translator, the data could be gone for good if the translator tables are damaged or altered.

Besides the potential to lose all data if the service area suffers some damage, there is also the potential for an inexperienced data recovery technician to apply old-style fixes to an SMR HDD that could lead to total loss of data because it alters the multi-layer translator, or SMR translation tables. In these cases, the drive will appear to function normally, but all sectors will be zero. As a matter of fact, you could most likely use the drive and start adding new data just as if the drive was new (blank). DR labs will need to study the new design and hopefully understand what procedures to follow for successful data recovery.

While it is beyond the scope of this post to teach new methods of recovery, we would like to note that there are at least two new modules introduced in these WD SMR drives that directly relate to translation. In some of our testing, we have found that you can restore at least one of the modules to gain access to the user data after HDD failure, or a failed attempt by a recovery tech, but this does not always work and the required modules may not be in every lab’s list of modules to backup. If you are in the data recovery business, this would be a good time to grab a few drives from the Spyglass family (e.g. WD40NPZZ , WD30NMZW, WD40NMZW) and start testing/experimenting now, before you start seeing these drives coming in for recovery on a daily basis.

As you can see, data recovery requires continued training, research, tools, and understanding, and we haven’t even begun to talk about helium filled disk drives. 🙂